Kovely Terms of Service

Version 1.3 · Effective 29 October 2026

1. Your agreement with us

"We" means RESIDENT AI TECHNOLOGIES - FZCO, UAE licence 67243, at DSO-IFZA, IFZA Properties, Silicon Oasis, Dubai, United Arab Emirates. Contact: hey@kovely.co.

"You" means the individual or organisation creating the landlord account. If you act for an organisation or property owner, you must be authorised to do so. You must be at least 18 to create a landlord account.

The agreement includes these Terms and our Data Processing Agreement, which applies where we process personal information on your behalf. Our Privacy Notice explains how we handle personal information. It is not a request for blanket consent.

2. What Kovely provides

Kovely helps tenants find information about their property and report problems. It helps landlords review reports, track progress, share selected information with contractors and receive notifications.

Cosmo is an AI assistant. Its answers, summaries, urgency levels and extracted document information may be incomplete or wrong, including when they rely on manuals or documents you upload that are themselves wrong or out of date. Check important information and take professional advice where needed. A status in Kovely records information supplied to the service. It does not certify that a property is safe, that work is complete or that a legal duty has been met.

Kovely does not inspect properties, carry out repairs or take over your responsibilities as a landlord.

3. Plans, charges and payment

Kovely is free for landlords with up to 5 lettable units. No payment card is needed. Current plans and prices are shown at kovely.co/pricing. Prices exclude VAT, which is added at checkout.

A lettable unit is any space you let out on its own tenancy. For example, each room let in a shared house counts as one lettable unit, a studio or flat counts as one lettable unit, and a house let on a single tenancy counts as one lettable unit.

Paid plans. If you manage more than 5 lettable units, you will need a paid plan. Before any charge starts, we will show you the price, how often you are billed and how to cancel, and you must agree to it. Units above your plan's limit are held as pending until payment is confirmed.

Who takes payment. Payments are processed by our online reseller, Polar Software, Inc. ("Polar"), which acts as merchant of record. Polar takes your payment, charges VAT where it applies and issues your invoices and receipts. Payments appear on your bank statement as POLAR*kovely. When you pay, you also agree to Polar's Buyer Terms (polar.sh/legal/checkout-buyer-terms), which cover the payment itself. These Terms cover your use of Kovely.

Billing. Paid plans are billed monthly in advance, on the same date each month. The amount depends on the number of lettable units in your account. If you add or remove units, the new amount applies from your next bill. We do not charge or refund part-months.

Payment problems. If a payment fails, we will ask you to update your card, and your tenants can keep using Kovely while you do. If payment still cannot be taken, your account returns to the free plan. Your existing units keep working, but you cannot add new units until you subscribe again.

Cancelling. You can cancel at any time from Billing in your account. There is no minimum contract and no cancellation fee. Your paid plan stays active until the end of the period you have paid for, then your account returns to the free plan. If you reduce to 5 lettable units or fewer, your paid plan ends at the end of the current period in the same way. If you delete your account, any paid plan is cancelled straight away and the rest of the period is not refunded.

Refunds. Payments are not refunded for part-months or unused time, except where the law requires it or where we have charged you in error.

Changes. We may change our plans, prices or the free plan. We will give you at least 30 days' notice of a change that affects you.

4. Your account and property information

Keep your account information accurate and protect your password and private links. Tell us promptly if you suspect unauthorised access.

Only add properties you are authorised to manage. Review instructions, extracted facts and documents before making them available to tenants, and remove anything outdated or unsafe. Only upload documents and photographs you are entitled to use and share. Keep passwords, unnecessary identity information and unrelated personal or sensitive information out of property instructions and uploads.

Protect room and contractor links. Anyone who receives a valid link may be able to access the information made available through it.

If you ask us to help set up your account, you agree that our team may access your account for that purpose only.

5. Reports, notifications and emergencies

You remain responsible for reviewing reports, taking appropriate action and communicating with tenants. Notifications are a convenience, not a guarantee. The Kovely dashboard is the record, so check it regularly.

Keep your account email address current and monitored, keep emergency alerts switched on, and allow emails from Kovely through your spam filters. If you unsubscribe from, block or filter our emails, you may miss alerts, and we are not responsible for alerts you do not see. Email delivery cannot be guaranteed. A "sent" or "accepted" email status does not prove an email was received or read.

Kovely is not a staffed emergency-monitoring service. Tenants are told to call 999, or the National Gas Emergency Service on 0800 111 999, in an emergency. We may receive copies of emergency alerts for safety and quality monitoring. That does not mean we will act on them.

If you mark an issue "Sent to trade", "Booked" or "Resolved", that records your update. It does not arrange a visit, confirm completion or obtain the tenant's confirmation. A resolved issue may need to be reopened if the problem continues.

We may send essential account, security and service messages. Other notification settings work as described in the app.

6. Contractors

You choose and approve every contractor. This applies whether the contractor is on your own saved list or is one Cosmo suggests. You are responsible for checking that a contractor is suitable for the job, including their skills, insurance and any registration the work requires, such as Gas Safe for gas work or an electrical registration scheme such as NICEIC for electrical work. Kovely does not check any contractor's qualifications, registrations or insurance.

Suggested contractors. In the UK, if you have no saved contractor for a trade near the property, Cosmo shows up to three local businesses taken from Google listings, with distance, rating and number of reviews. These are suggestions only and are not endorsements. The information comes from Google and other third parties, and may be out of date or wrong. You pick one and press Invite. If you want to keep a business, you can save it to your contacts.

Nothing is sent without you. Kovely never contacts a contractor unless you press send or Invite. When you do, Kovely emails the contractor a secure link. No account is needed. The contractor sees the job description and photographs only. The address and tenant details are shared only after you confirm the contractor.

The contractor can reply to say when they could attend, their callout charge, an estimate and who would come. You can decline and choose another. Price, scope, attendance and any other arrangement are agreed directly between you and the contractor. Kovely is not a party to that contract, does not arrange or guarantee a visit, and does not collect or pass on payments between you and the contractor.

Cancelling an invitation removes access through that invitation where the app supports it. It does not cancel anything you separately agreed with a contractor, recall an email, or delete information they have already received.

7. Personal information and your content

You own the content you provide. You give us the limited permission needed to host, process, display and send it so that we can run Kovely under your instructions and the Data Processing Agreement. We do not sell your content or use identifiable tenant content to train a general-purpose AI model.

You are responsible for your own legal basis, notices and instructions for tenant and contractor information, and for sharing only what is appropriate for the job. We remain responsible for our own obligations.

If you receive a privacy request or learn of inaccurate or wrongly shared information, act promptly and contact us if you need help.

8. Acceptable use

Do not use Kovely to access another person's records without authority, compromise the service, spread malicious material, harass people, publish unlawful content, or knowingly give dangerous or misleading property instructions. Do not try to get around access controls or misuse private links.

We may investigate suspected misuse and restrict access where reasonably necessary to protect people, data or the service. Where lawful and practical, we will explain why and let you respond.

9. Availability and ending your account

We will provide Kovely with reasonable care and skill. Maintenance, faults and supplier outages may interrupt access. We do not promise uninterrupted service or error-free AI output.

You can stop using Kovely and ask us to close your account at any time. Before deletion, ask for any records you need to keep. Deletion revokes access and removes active records and files, and recovery may not be possible afterwards. What happens to information we process on your behalf is covered by the Data Processing Agreement.

We may end or restrict your account for serious or repeated breach of these Terms or unlawful use, and straight away where there is a serious security or safety risk. If we stop providing Kovely, we will give reasonable notice where practical. Ending your account does not remove rights or duties that have already arisen.

10. Responsibility and liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Nothing removes mandatory consumer rights where they apply.

Subject to that, our total liability to you for all claims arising in any 12-month period is limited to the higher of £5,000 and the amount you paid us in that period, and we are not liable for indirect or consequential loss.

You remain responsible for your property-management decisions and for arrangements you make directly with tenants and contractors. We remain responsible for our own obligations.

11. Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, except where mandatory law gives you the right to bring a claim elsewhere.

12. Changes and complaints

We may update these Terms to reflect changes to the service or the law. We will show the effective date and give reasonable advance notice of material changes. Where fresh agreement is needed, we will ask for it. Changes do not remove rights that have already arisen.

Contact hey@kovely.co with any complaint or dispute so we can try to resolve it.